Patients who use our services have a right to expect a high level of care. There are also certain things patients can do to ensure they receive this. The Patient Participation Group can be used to liaise between the surgery and yourselves.
As a patient, you can expect….
- To be treated with courtesy and respect for your privacy and dignity.
- To receive treatment on the basis of your clinical need.
- To be able to choose to have a relative or friend with you during consultations and examinations.
- Staff to understand that you might be feeling unwell and anxious and that this may affect the way you behave.
- To be informed on arrival at an appointment if delays are occurring.
As a patient, you have a responsibility…
- To treat the staff who care for you with courtesy and respect at all times. We have a Zero Tolerance Policy in place for rudeness or unruly behaviour.
- To inform the surgery of any change in contact address or telephone number, in writing.
- To inform the surgery of any change in names, with proof of change.
- To attend appointments on time, or give reasonable notice of inability to attend.
- To understand that there are pressures and limitations of resources on the health service and those working within it.
- To consider the outcome of refusing treatment or not following medical advice and accept responsibility for your own actions.
- To let us know if you have any allergies or sensitivities to medications.
- To give clinical staff full information about your condition.
- To tell the doctor or nurses if you do not understand or are uncertain of anything that you have been told in respect of treatment.
- To take medicines as instructed and seek advice from the doctors before stopping or changing.
- To treat other patients with courtesy and respect.
- To attend follow up appointments as requested.